Starbucks

Starbucks Drama

/ Dr. Christine McFadden / Leave a comment

Sometimes it is difficult to find the thread where it all began. Maybe this story started when I first stopped giving out my real name to people taking my order for pizza or coffee or things. People never seem to be able to spell my name. What with the influence on “finding yourself” and being recognized as a unique individual, it seems that all the rules of spelling went out the window and people came up with very creative ways to write their names. I just gave up. The time it took to spell out my name required too much effort for a combination pizza, hold the bell pepper, regular crust, please. So after noticing that a friend was never asked how to spell her name, I adopted it for myself. Across town, if you can order it by phone, chances are my cell number comes up as “Amy”. I assure you, everyone knows how to spell “Amy”. Irritating.

 

So on this morning I had just finished some minor surgery on an alpaca at the Zoo. One of my staff, Courteney, assisted. The alpaca had formed two large abscesses under its jaw, suspicious for a disease caused by the uncommon bacteria Corynebacterium pseudotuberculosis. These fist-sized masses were painful. The alpaca had to be sedated and the abscesses lanced open with a scalpel blade, then surgical drains placed to allow continued drainage while the antibiotics took effect. The operation went smoothly and best of all, neither of us were spit upon. This was excellent, as we still had most of the day before us. To celebrate, I offered to buy her a drink at Starbucks as we returned to the clinic.

 

She placed our order and the man behind the counter asked for a name. “Amy”, I declared without thinking. Courteney shot me a look, eyebrows raised, but the guy behind the counter said “I’ll just make that “Dr Amy”. Startled by all this attention, I mumbled that my real name was Christine but no one could spell it and retreated to a spot near the door where I tried to melt into the wall. Courteney came over to cheerfully inform me that he was a client. Had the dog been there I had a good chance of making the connection but as it wasn’t I stayed glued to my wall.

 

So when the Starbucks man came in today with his two dogs, one an adorable Golden Retriever puppy that looks like an overgrown stuffed toy and his chocolate Lab, I recognized him immediately and was again mildly embarrassed not to have identified him at Starbucks.

And then I remembered That Other Starbucks Drama. Talk about Déjà vu. I’m going to have to write the company a personal apology. Again.

 

Flashback about 4 years. Another Zoo call, this time in winter. For some reason I became completely chilled, my fingers painfully numb from the cold. My assistant that day was Tim. I offered to buy us both a hot chocolate to warm up. We pulled up in front of the Starbucks store, delighted to find parking directly in front. Large glass windows allowed everyone inside to watch us get out of the Jag. Wearing green scrub tops, we looked important, like proper doctors. It was only after placing our order that I realized I had left my purse at the clinic. I turned to Tim for help, but he didn’t have any cash on him. All eyes were upon us. Our drinks were ready. Horrified, I tried to explain the situation but the kind barista waved us off, telling us to take our drinks. This was worse, obviously they’d been scammed before. Red faced, I fled the scene. Once back at work, I immediately sent Tim back with $20. (I’d have gone myself but there was a surgery waiting for me.)

 

Tim returned, now red faced himself. After paying our tab, Tim apologized again while backing towards the door. Unfortunately he backed into a display being used as a room divider, which exploded as he bumped it.  Tim got down on his hands and knees to gather up items as fast as he could, but they asked him to leave. Please. They seemed to feel we’d done enough for one day. Back at work, the staff created a Starbucks “ Most Wanted” poster with Tim’s face on it.

 

So now you know why I pass myself off as “Amy” sometimes and as for personal apologies : I swear I won’t combine Zoo visits with Starbucks again and  oh yeah – I don’t even drink coffee!

 

Christine B. McFadden, DVM

drmc@mcmenagerie.com

My Own Christmas Holiday Moment…

/ Dr. Christine McFadden / 1 Comment

So I’ll tell you how it all happened. This morning started with frozen water in my chickens’ feeder. I’m in a hurry (always), so I punch through the ice with my tippy fingers so Goldy and pals can have a drink and then hurry out to the car. My fingers are cold and hurt. The workday starts at the Applegate Zoo. We’re working in the deer pen today, a beautiful crisp, clear – and frigid – day. The new baby fawn is a dark chocolate color and in good health. But what with one thing and another I am running late. And my fingers are still very cold. So I suggest to my assistant, Tim, that we stop at the local Starbucks for a hot chocolate. What I’m late for back at the Clinic is mostly elective surgeries, so at worse I work through my lunch hour – no pets health is adversely affected. And I’m going to be chastised for being late regardless of whether I’m 15 minutes late or 25 minutes late. AND I’m very cold – did I mention that?

So I track down the local Starbucks. Find a parking spot RIGHT IN FRONT of the store! Lucky! Uhh-oh – no money. But handily I have Tim with me, and I beg for a loan (my treat, of course!).  Tim kindly agrees to cover me and in we go. Where I have to explain to the over-worked young man behind the counter that I don’t drink coffee (or frequent Starbucks) but I need something hot to warm up and do they have a hot chocolate with a hint of coffee flavor – decaf! – please? He authoritatively recommends and orders something for me, continuing on to explain and detail some drivel about taking a customer satisfaction survey after our order, with a bonus (!) coupon for some future visit. It involves computers. Fat chance. I’m not returning any time soon.

Tim places his order. That will be eight dollars and thirty cents. Tim hands over his card. Which doesn’t work. Twice. Uhh-oh. I mumble something about credit card payment over the phone? (I can call the Clinic, have someone go through my purse, call them back with my card number…). Nah, they’ve heard that scam before. I duck my head down and start to step out of line. But the nice young man behind the counter waves us down the aisle to pick up our order. What? He tells us the drinks are on him. WHAAAAT?

I assure him we will return to pay – he assures me that’s not necessary.

Our warm drinks, handmade (!) are delivered into our waiting hands. My fingers are instantly grateful. Ahhhh, warmth! With profuse thank-you’s, we slink out (thief!)… casually exiting the store to walk over to our, uh… Jag… and drive off.

Back at work, I fish a $20 bill out of my purse. This guy was extraordinary! I send Tim right back with the money and I jump into work. Tim returns. Apparently when he walked into the store to give our offering, the young man tried to refuse it. Tim insisted that he accept, saying he couldn’t return to work otherwise. He handed over the bill – and as he turned to leave, ran smack into a display shelf, knocking it over and sending a hundred items flying (Non-breakable! Luckily!). The portable shelf disintegrated into bits of pegs and plastic. Tim began to try to gather everything up. They asked him to please leave. Apparently we’d done enough for one day.

Thank you, Adrian of Starbucks! I was going to try to find that customer satisfaction form… but that requires a receipt… which you don’t get when you don’t pay for your drink. Instead, may I wish you a Merry Christmas! From my warmed fingers to your warm heart!